Client Service Coordinator
Core
Provide timely support, order processing, and problem resolution for customers in the testing, inspection, and certification industry.
Role type
Client Service Coordinator
Builds
Customer service interactions and order fulfillment processes
Domain
Testing, Inspection, and Certification (TIC)
Deliverable
client delivery
Required skills
customer service, order processing, problem resolution, relationship management, process improvement, multitasking, time management, attention to detail, computer proficiency
Preferred skills
teamwork, communication, English fluency
Responsibilities
Address customer questions and complaints, process orders from inquiry to invoice, maintain contact with internal and external customers, resolve service issues, analyze and improve customer service processes, collaborate with sales and operations teams
Seniority
Entry-level to Junior
