Concierge Specialist
Core
Coordinate drug and clinical test registrations, manage open orders, and provide customer support for background screening and occupational health services.
Role type
Customer support specialist (background screening operations)
Builds
Background screening and occupational health screening services
Domain
Human resources / Background verification
Deliverable
client delivery
Required skills
US-based voice support, English communication, customer service, order management, issue resolution, vendor coordination, critical thinking, time management
Preferred skills
Previous experience in customer service, client support, or operations
Technologies
Phone systems, order management tools
Responsibilities
Handle inbound calls and emails from candidates and clients, schedule drug and clinical test registrations, manage open orders, resolve customer issues and escalations, coordinate with external vendors and medical clinics, support internal teams and stakeholders
Seniority
Individual contributor