ERP Video On-Demand Streaming Account (Malaysia)
Core
Manage customer queries via chat and email, act as a product expert to deliver high-end customer service for a Video On-Demand Streaming Account in Malaysia.
Role type
Customer Support Specialist (Video Streaming)
Builds
Customer support services for a Video On-Demand Streaming Account
Domain
Media & Entertainment / Customer Support
Deliverable
client delivery
Required skills
Chat support, Email support, Social media support, PC troubleshooting, Mobile device troubleshooting, English (proficient), Bahasa Malaysia (proficient)
Preferred skills
Tech support process experience
Responsibilities
Manage customer queries via chat and email, Act as a product expert to provide best solutions, Deliver high-end customer service, Monitor social media to understand customer concerns
Seniority
Junior, 1-2 years experience
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
