Associate/Senior Associate - Operations
Core
Answer incoming calls, research and resolve customer issues while meeting quality and productivity targets.
Role type
Associate/Senior Associate - Operations (Customer Service)
Builds
Customer interaction services
Domain
Business Process Management (BPM)
Deliverable
client delivery
Required skills
computer applications proficiency, customer service practices knowledge, listening skills, verbal communication, written communication, logical reasoning, analytical thinking, problem solving
Responsibilities
Answer incoming calls, respond to customer queries, research and resolve customer issues, maintain quality targets, meet Average Handling Time targets, meet Average Speed of Answer targets, meet Answer Rate targets, meet internal Production targets, meet Utilization targets, meet Productivity targets
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