Senior Associate
Core
Provide reliable customer service, investigate and resolve high-volume enquiries, and cross-sell products for the UK market.
Role type
Senior Associate (Customer Service)
Builds
Customer service operations for UK clients
Domain
Business Process Outsourcing (BPO), Customer Support
Deliverable
client delivery
Required skills
customer service experience, ability to follow instructions, product knowledge, record management, sales/cross-selling
Preferred skills
international call center experience
Responsibilities
Provide high-quality customer service, resolve customer enquiries, escalate complaints, cross-sell products, maintain customer records, achieve personal targets
Seniority
Individual Contributor
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