Contact Centre Associate (UAE National)
Core
Provide professional one-stop customer service and sales support over the phone for a UAE-based bank, handling inquiries, complaints, and cross-selling opportunities.
Role type
Contact Centre Associate (Sales & Service)
Builds
Customer service interactions and sales leads for banking products
Domain
Banking and Finance
Deliverable
client delivery
Required skills
Customer service, sales (cross-selling), product knowledge, complaint resolution, data management, AML compliance, KPI achievement
Preferred skills
None stated
Technologies
None stated
Responsibilities
Answer incoming calls with high quality and productivity, recognize and convert sales opportunities, handle complaints and problem resolution, update customer data, provide customer feedback to management, ensure security secrecy before providing information, achieve quality and productivity KPIs, ensure first call resolution and compliance with AML policies
Seniority
Mid-level (3-4 years experience)