Trainer - South Africa
Core
Deliver product and technical training to operational business units, including new starter, refresher, up-skilling, and cross-skilling sessions.
Role type
Operations Trainer
Builds
Operational workforce readiness and skill proficiency
Domain
Insurance / Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training delivery and facilitation, Planning and organization, Verbal and written English, Communication, Interpersonal skills, Attention to detail, Administrative skills, Customer service orientation, Self-management
Preferred skills
Training coaching and mentoring, Train the Trainer certification, Accessor and Moderator certification, Intermediate computer literacy (MS Office)
Technologies
MS Office
Responsibilities
Conduct new starter and refresher training, Complete training assessments and provide remedial support, Capture learner records and update operational skills matrix
Seniority
Entry-level to Mid-level
