Operations Trainer - Automotive Contact Centre
Core
Deliver product and technical training to assigned operational business units, including new starter, refresher, up-skilling, and cross-skilling sessions.
Role type
Operations Trainer (Learning & Development)
Builds
Operational skills matrix and trained workforce for business units
Domain
Business Process Outsourcing (BPO) / Automotive
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training delivery and facilitation, Assessment and remedial support, Learner record administration, Planning and time management, Verbal and written English proficiency, Customer service orientation
Preferred skills
Automotive industry experience, Coaching and mentoring experience, Tertiary qualification in training and development
Technologies
MS Office
Responsibilities
Conduct new starter and refresher training, Complete training assessments and provide remedial support, Capture learner records and update operational skills matrix
Seniority
Mid-level, hands-on IC
