Operation - Trainer (Night Shift )
Core
Deliver product and technical training to new starters and existing staff, conduct skills assessments, and maintain training records for operational business units.
Role type
Operations Trainer (Training & Development)
Builds
Operational workforce readiness and skills compliance
Domain
Business Process Outsourcing (BPO) / Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training delivery and facilitation, Assessment and evaluation, Administrative record keeping, Planning and time management, Verbal and written English, Computer literacy (MS Office)
Preferred skills
Content development, Coaching and mentoring
Technologies
MS Excel, MS Word
Responsibilities
Conduct new starter and refresher training, Perform skills assessments and provide remedial support, Maintain learner records and attendance registers, Update operational skills matrix
Seniority
Mid-level, hands-on IC
