Assistant Manager - Training - Durban - South Africa
Core
Deliver soft skill, product, and technical training to operational business units, including new starter, refresher, up-skilling, and cross-skilling sessions.
Role type
Assistant Manager - Training (Learning & Development)
Builds
Operational workforce capability and skills matrix
Domain
Business Process Outsourcing (BPO) / Call Center Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training delivery and facilitation, assessment and remedial support, learner record administration, MS Office proficiency, verbal and written English proficiency, planning and time management
Preferred skills
Call center environment experience, Learning & Development experience, Train the Trainer certification, tertiary qualification in training and development
Technologies
MS Office
Responsibilities
Conduct new starter, refresher, up-skilling, and cross-skilling training; complete assessments for all training events; provide remedial support to delegates; capture learner records, complete annual training reports, and update operational skills matrix
Seniority
Mid-level, hands-on IC with management responsibilities
