Process Trainer
Core
Deliver training, create content, and conduct training to increase operational efficiencies for accounts and operators.
Role type
Process Trainer
Builds
Training programs, SOPs, knowledge modules, and policy documents
Domain
Operations / Technology Training
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training delivery, content creation, training needs analysis, assessment design, policy management, stakeholder communication, presentation skills, quality check analysis
Preferred skills
Experience with Google environment, global team collaboration
Technologies
Google environment, simulators, e-learning platforms
Responsibilities
Facilitate new hire and BAU workflow trainings, plan classroom and e-learning sessions, manage training programs per regulatory requirements, evaluate trainees via assessments, create SOPs and micro-learning modules, conduct training needs evaluations, monitor calls for quality checks, maintain training data and reporting
Seniority
Mid-level, hands-on IC
