Outbound Agent - Senior Associate - Century City, South Africa
Core
Provide communications solutions by marketing and matching products/services to customer needs via phone to generate revenue and improve satisfaction.
Role type
Senior Associate outbound telesales representative
Builds
Sales deals and customer relationships
Domain
Business Process Outsourcing (BPO) / Telesales
Deliverable
client delivery
Required skills
Telephone sales, Prospecting, Negotiation, Customer service, Product knowledge, Numeracy, Time management, Handling rejection, Computer proficiency (Outlook, Excel), English fluency
Preferred skills
Proven track record of meeting sales quotas, Experience with complaints resolution
Responsibilities
Close sales deals over the phone, Maintain good customer relationships, Handle customer complaints and doubts, Adhere to KPIs and policies
Seniority
Senior Associate, hands-on IC
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