Call Center Agent - Dutch Speaking - Claremont, South Africa
Core
Process utility transactions, resolve customer queries via voice/email, manage collections, and update data for dual fuel portfolios.
Role type
Call Center Agent (Utility/Billing)
Builds
Customer service interactions and billing/collection outcomes for utility clients
Domain
Utilities (Gas/Electricity) and Business Process Outsourcing
Deliverable
client delivery
Required skills
Transaction processing, query resolution, collections, data entry, system analysis, customer retention
Preferred skills
Travel between sites, own transport
Responsibilities
Process tenders, quotations, renewals, and billing; Resolve customer queries via phone, email, and mail; Make collection calls to maximize cash recovery; Update customer and company information on systems.
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