1st Line Service Expert - Automotive Aftermarket | Dutch Speaker
Core
Provide real-time remote technical support and diagnosis for Bosch automotive workshops, guiding technicians to identify faults and perform repairs on passenger cars and trucks.
Role type
1st Line Service Expert (Automotive Aftermarket)
Builds
Diagnostic software support, repair guidance, and technical documentation for Bosch car services workshops.
Domain
Automotive Aftermarket / Diagnostic Software
Deliverable
client delivery
Required skills
Advanced Dutch, English, remote diagnosis, interpreting measured values, technical documentation, database management, software troubleshooting, hardware advice
Preferred skills
Workshop experience, diagnosis technician background, mechatronics experience, automotive parts knowledge
Technologies
Team-viewer, diagnostic software, remote assistance tools
Responsibilities
Ensure real-time remote assistance during repairs, provide wiring diagrams and installation instructions, record handled cases, analyze customer complaints, process technical inquiries via phone/email, advise on software installation and updates, answer hardware questions
Seniority
Individual Contributor, 1st Line Support