Automotive Technical Support Specialist
Core
Provide remote technical support and diagnostics to a major automotive manufacturer's dealer network, guiding technicians through complex vehicle issues and tool troubleshooting.
Role type
Senior IC automotive technical support specialist
Builds
Resolved diagnostic cases and improved product quality feedback for the manufacturer
Domain
Automotive industry + vehicle diagnostics and electronics
Deliverable
client delivery
Required skills
automotive mechanics, vehicle electronics, diagnostic tools, wiring diagrams, technical documentation
Preferred skills
English (working knowledge), teaching skills
Responsibilities
Guide dealership technicians through complex diagnostic procedures, track critical technical cases and vehicle-off-road issues, troubleshoot diagnostic tool technical issues, conduct on-site dealership visits for specialized cases
Seniority
Mid-level, hands-on IC
