Customer Service Representative II - Honolulu
Core
Administrative and program support for NRCS conservation programs, including payment processing, contract management, and applicant guidance.
Role type
Administrative Specialist / Program Support
Builds
Conservation program applications, payment requests, and contract documentation for farmers and ranchers.
Domain
Agriculture / Natural Resources Conservation
Deliverable
client delivery | dashboards & analysis
Required skills
Microsoft Office (Word, Excel, PowerPoint), data entry, contract administration, payment processing, document review, telephone communication, office equipment operation
Preferred skills
NRCS software proficiency (Protracts, Toolkit, Performance Results System), wetland compliance knowledge, highly erodible land assistance knowledge
Responsibilities
Process payment applications and review invoices/vouchers; maintain wetland and highly erodible land case files; manage contract documentation and track agreement expiration; assist with Farm Bill program applications; provide technical guidance on conservation planning and eligibility; perform general administrative duties including filing, data entry, and report preparation.
Seniority
Mid-level, individual contributor
