ITSM IT Specialist II - WA
Core
Manages IT automated systems for implementation, operations, and maintenance while supporting federal government business operations and program support.
Role type
ITSM IT Specialist II (Systems Operations & Program Support)
Builds
IT automated systems, work instructions, and support services for Department Offices
Domain
Federal Government / IT Operations / Program Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT system maintenance, SLA definition, hardware/software troubleshooting, data reconciliation, Microsoft Office proficiency, federal business operations knowledge
Preferred skills
Data analytic tools, Visio, Adobe Acrobat, Access
Technologies
Microsoft Office (Word, Excel, PowerPoint, Outlook), Visio, Adobe Acrobat, Access
Responsibilities
Define requirements and service level agreements (SLAs), analyze and diagnose complex hardware/software/system problems, oversee work instructions development, conduct periodic reconciliation reviews of external interfaces, provide acquisition support, summarize issues and findings
Seniority
Mid-level, hands-on IC
