IT Generalist
Core
Build and maintain a broad array of enterprise systems, networks, and technologies while serving as an escalation point for IT support tickets.
Role type
IT Generalist (hands-on IC)
Builds
Enterprise IT infrastructure, network management, and workflow automation solutions
Domain
Technology / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Technical architecture, network management, application development, middleware, database management, operations, Google Workspace/G-Suite management, troubleshooting (RCA), ticket triage, endpoint management (MDM), identity provider (IdP) management, business SaaS application management
Preferred skills
Software development, security engineering, service automation (coding/scripting), Django development, ITSM/HRIS integrations, compliance frameworks, VPN/Zero Trust configuration, cloud environments (AWS/GCP), networking device configuration
Responsibilities
Receive and assess IT support tickets, assist with account management (hardware/software/permissions), coordinate with external IT partners/vendors for asset delivery, provide on-site IT/network support, support higher-level IT and Security initiatives, maintain updated IT documentation, adhere to change management and business continuity best practices, maintain project trackers and reports
Seniority
Mid-level, hands-on IC