PPM Performance Management Specialist
Core
Support program management and performance measurement activities for a US Department of Commerce agency, tracking service delivery metrics, defining KPIs, and managing SLAs.
Role type
Senior IC PPM Performance Management Specialist
Builds
Performance reports, dashboards, and visualizations for internal stakeholders
Domain
Public sector / Federal Government / Program Management
Deliverable
dashboards & analysis
Required skills
Performance/SLA management, KPI definition, data analysis, Microsoft Office (Excel, Word, PowerPoint), stakeholder communication, federal government operations knowledge
Preferred skills
Data analytic tools, Visio, Adobe Acrobat, Access
Responsibilities
Track multiple service delivery metrics across vendors, define and review KPIs for SLAs, compile and disseminate performance reports, monitor KPIs and SLAs for compliance, identify and correct metric fluctuations, document SLA amendments, notify stakeholders of SLA breaches
Seniority
Senior, hands-on IC