Client Support Analyst/Engineer
Core
Provide high-quality, timely, and technically accurate support to enterprise B2B SaaS clients by managing support cases from intake through resolution.
Role type
Client Support Analyst/Engineer (Tier 1/2)
Builds
Enterprise B2B SaaS platforms and client experiences
Domain
B2B SaaS, Enterprise Software
Deliverable
client delivery
Required skills
SQL, JavaScript, XML, SaaS platform configuration, data model analysis, cloud environment navigation, technical troubleshooting, case management, documentation
Preferred skills
Insurance workflows (Claims, Policy, Underwriting, RIMS)
Responsibilities
Manage client support cases from intake to resolution, diagnose client issues using SQL and scripting, perform basic platform configuration, collaborate with Technical Account Management and Client Success, maintain accurate case documentation and knowledge resources.
Seniority
Mid-level, hands-on IC
