Application Specialist
Core
Provide hands-on application support, investigate incidents, coordinate releases, and maintain business-critical IT applications for members.
Role type
Application Support Specialist
Builds
Business-critical IT applications and transaction processing systems
Domain
Financial services / Superannuation
Required skills
Incident management, problem management, root cause analysis, release coordination, software configuration, disaster recovery planning, stakeholder communication, risk identification, Agile methodologies
Preferred skills
Financial services experience, superannuation experience, complex web-based application support
Technologies
Transaction processing systems, web-based applications
Responsibilities
Respond to and resolve incidents, coordinate changes and releases, develop disaster recovery procedures, analyze recurring issues, support software configuration and testing, guide clients on system usage, work with vendors, identify technology risks
Seniority
Mid-level, hands-on IC