Local Host
Core
Provide high-level guest services, creative problem resolution, and act as a local connection and host for guests at a hotel.
Role type
Front-line hospitality host
Builds
Guest experiences and hotel operations
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Guest service, local area knowledge, emergency response, complaint resolution, team collaboration, independent work
Preferred skills
Adaptability, ownership mindset, customer service experience
Responsibilities
Check-in and check-out, provide local recommendations, handle complaints, respond to emergencies, identify guest retention opportunities, support hotel standards