Team Leader – Family Violence Refuge
Core
Lead a team of Support Workers to deliver trauma-informed case management and crisis accommodation services to women and children escaping family violence.
Role type
Senior Team Leader (Service Delivery)
Builds
Crisis accommodation services and safety protocols for women and children
Domain
Social Services / Family Violence
Deliverable
client delivery
Required skills
Team leadership and supervision, Trauma-informed case management, Family violence risk assessment (MARAM), Safety planning, Program compliance and incident reporting, Stakeholder partnership building
Preferred skills
Cultural safety and inclusion, Intersectionality of disadvantage, Recruitment and performance development
Technologies
MARAM
Responsibilities
Lead, coach and supervise a team of Support Workers and other staff across the refuge; Manage client referrals and coordinate intakes, risk assessments and exits; Oversee day-to-day support worker refuge operations including rosters, site readiness, and safety protocols; Build and maintain effective partnerships with external agencies and services.
Seniority
Senior, hands-on IC with team management