Case Manager – DFV Refuge and Outreach
Core
Provide compassionate, client-led support to women and children escaping domestic and family violence, helping them rebuild confidence, safety, and independence.
Role type
Senior IC case manager (family violence)
Builds
Personalized case plans, safety strategies, and stable accommodation pathways for clients
Domain
Social services / Family violence / Humanitarian aid
Deliverable
client delivery
Required skills
Risk assessment, trauma-informed care, advocacy, case plan development, community partnership building, culturally safe practice
Preferred skills
Experience with Aboriginal and Torres Strait Islander clients, knowledge of mental health and AOD challenges
Technologies
None stated
Responsibilities
Provide welcoming support to women and children accessing refuge and outreach services; Assess client needs and risks, develop and review client-led case plans; Connect clients with essential services and community supports; Maintain accurate client records and work collaboratively with partner agencies; Contribute to refuge operations and team meetings; Participate in rostered after-hours on-call service
Seniority
Mid-level, hands-on IC