Client Services Coordinator (After Hours)

Shepparton, VIC, AustraliaFull-time$121k–$127k2026-10-29 → 2026-11-10

On-site

Core

Provide operational leadership and staff support for a 24/7 youth accommodation service, ensuring safe, trauma-informed care for vulnerable young people aged 16-25.

Role type

Senior IC operations coordinator (youth homelessness)

Builds

Safe accommodation and holistic case management services

Domain

Social services / Youth homelessness

Deliverable

physical/clinical work

Required skills

Team leadership, staff supervision, case management, risk management, incident response, roster coordination, stakeholder engagement, trauma-informed practice

Preferred skills

Experience in homelessness/housing sector, knowledge of Psychologically Informed Environment (PIE) framework

Technologies

None stated

Responsibilities

Lead and support case managers and after-hours staff; manage risk, safeguarding, and incident responses; coordinate 24/7 staffing rosters; drive best-practice service delivery aligned with the Journey to Independence Model; build partnerships with community agencies

Seniority

Senior, hands-on IC

About salvationarmy

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.