Team Leader - Service Delivery
Core
Lead a portfolio of community-based services supporting children, youth, adults, and families, ensuring safe and effective delivery aligned with contractual and legal requirements.
Role type
Senior Team Leader, Service Delivery
Builds
Community-based social services (family violence, sexual harm, youth, parenting support, counselling)
Domain
Social Services / Community Health
Deliverable
client delivery
Required skills
Team leadership and coaching, performance management, quality assurance, risk assessment, stakeholder relationship management, strategic planning, culturally responsive practice
Preferred skills
Experience in family violence, sexual harm, trauma, or community-based social services
Technologies
None stated
Responsibilities
Lead, coach, and mentor service-delivery staff; manage staff workload and performance; ensure quality and contractual performance of services; monitor performance and identify risks; provide practice leadership for safe service delivery; identify opportunities for service improvement; represent the organization with funders and partners
Seniority
Senior, hands-on IC with leadership responsibilities