Senior Business Analyst - D365 CRM
Core
Act as product owner and conduit between business stakeholders and technical teams to define, document, and verify CRM requirements, ensuring systems meet business needs for professional and academic teams.
Role type
Senior Business Analyst (D365 CRM)
Builds
CRM system configurations, data models, process improvements, and integration solutions for core university systems.
Domain
Higher Education / Enterprise Resource Planning (ERP)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Requirements analysis, systems and data modelling, user acceptance testing, change management, project coordination, reporting and metrics analysis
Preferred skills
Microsoft Dynamics 365 (D365) CRM experience, Agile environment experience
Technologies
Microsoft Dynamics 365, Jira, MS Office (Excel, PowerPoint, Visio)
Responsibilities
Define and verify functional and non-functional business requirements; undertake systems and data modelling; gather requirements across faculties and sectors; coordinate user acceptance testing; compile reports on data and metrics; provide change management support and training.
Seniority
Senior, hands-on IC with direct reporting
