Salesforce Business Analyst
Core
Define business requirements, develop use cases, and create functional specifications for Salesforce CRM implementations and integrations.
Role type
Salesforce Business Analyst
Builds
Salesforce CRM solutions and system integrations
Domain
Enterprise Cloud Transformation / CRM
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Requirements definition and documentation, Salesforce (SFDC) CRM end-to-end implementation, Salesforce integration with business systems, Wireframing and information architecture, Stakeholder management, User input solicitation and analysis
Preferred skills
Large scale web projects (B2B e-commerce), Cognitive design, Human-Computer Interaction, Creative and technical project team collaboration
Technologies
Salesforce, Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint
Responsibilities
Work with customers and client stakeholders to understand and define business requirements, Work directly with technologists to develop use cases and functional specifications documents, Identify and interview internal/external subject matter experts, Interface with technical managers and teams, Collaborate with counterparts in IT to create and validate business requirements and project specification documents
Seniority
Mid-level, hands-on IC
