Collections Specialist
Core
Provide empathetic, strategic support to Stripe Capital merchants who have missed payments, managing collections queues and recovering outstanding debts.
Role type
Senior IC collections specialist (financial services)
Builds
Stripe Capital lending platform and merchant support experience
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
debt collection, negotiation, conflict resolution, financial literacy, legal compliance, process improvement, stakeholder management, data analysis, customer empathy, multi-tasking
Preferred skills
experience in financial services, product development background
Technologies
office software, database tools
Responsibilities
Manage multiple delinquent accounts for debt collection efforts, Keep track of assigned accounts to identify outstanding debts, Plan a course of action to recover outstanding payments, Negotiate payoff deadlines or payment plans, Handle merchant questions or complaints, Investigate and resolve discrepancies in payments or accounts, Propose process, tooling, and product enhancements to improve the Collections experience for Stripe merchants