Training Operations Associate II
Core
Manage high-volume onboarding and training content design, maintenance, and rollout for Lyra Health's 1099 and W2 provider networks to ensure technical support and operational readiness.
Role type
Operations Associate II (Provider Enablement & Training)
Builds
Therapy programs and provider onboarding workflows
Domain
Mental health care technology / Clinical operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project management, LMS administration, EHR system setup optimization, training execution, process innovation, cross-functional collaboration, system management, technical troubleshooting, provider advocacy
Preferred skills
Salesforce, WorkRamp, Zendesk, Gemini, Electronic Health Records (EHR) experience
Technologies
Salesforce, WorkRamp, Zendesk, Google Suite, Gemini, Electronic Health Records (EHR)
Responsibilities
Facilitate live and asynchronous training sessions; manage day-to-day WorkRamp operations; partner with Tech and Clinical teams to monitor EHR/tech setup experience; track provider training progress and manage onboarding communications; own end-to-end logistics for training lead-up and follow-on; serve as primary liaison for providers; identify trends in technical pain points; design scalable solutions for training workflows; build relationships with Clinical, Credentialing, and IT teams; support Bend integration; update and maintain training materials across internal tools.
Seniority
Mid-level, hands-on IC
