Manager, Contact Center Training
Core
Leads development and execution of training programs for UHealthConnect's patient access services, including scheduling, registration, and patient-facing functions.
Role type
Manager, Contact Center Training
Builds
Standardized, end-to-end training solutions for a fully remote workforce
Domain
Healthcare operations / Patient access services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operational management, Organizational development, Team leadership, Technical proficiency, Communication, Financial oversight
Preferred skills
None stated
Technologies
Epic EMR, NICE CXone, Kyruus Health, Workforce management tools
Responsibilities
Define and implement training strategies for centralization of business lines; Design and deliver training curricula for core systems; Develop online, self-paced, and simulation-based training modules; Supervise and coach training staff; Partner with operational leadership to translate workflows into training content; Assess effectiveness of internal controls and compliance with university policies.
Seniority
Manager, hands-on leadership