Manager, Customer Success
Required skills
10+ years in Customer Success, Account Management, Client Services, or similar customer-facing roles in complex technical environments, plus 3+ years in a managerial or team lead capacity supporting large enterprises, Passion for and experience in hiring, developing and managing a team of individual contributors, A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes, A mind for technology, Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, High organization in your workflows, You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view, A strong desire to embrace partnership and collaboration, You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds, Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally
Preferred skills
Previous hands-on experience with MongoDB or other database technologies in areas such as solution implementation, technical account management, or enterprise architecture
Technologies
MongoDB, NoSQL databases, enterprise infrastructure technologies
Responsibilities
People leadership: Recruit, mentor and develop individuals on the CS team, Execution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targets, Build programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoption, Executive presence and communication: Build and maintain relationships across MongoDB teams, organizations and offices
Seniority
Manager
Domain
Customer Success, Technology, Sales, Marketing, Product, Technical Support, Solutions Consulting
