Service Center Manager ( Service Delivery Lead)
Core
Manage a multidisciplinary IT delivery team to provide high-quality IT services, ensuring customer alignment and effective service delivery for PwC Technology and Transformation.
Role type
Service Center Manager (Service Delivery Lead)
Builds
IT services and delivery operations for enterprise clients
Domain
IT Service Management / Professional Services
Deliverable
client delivery
Required skills
IT service management frameworks, managing multidisciplinary IT teams, enterprise-level service delivery, offshore/onshore team coordination, contract management, financial governance, budget tracking, operational optimization, automation/AI adoption
Preferred skills
ITILv4/v5 Foundation, AZ-900 Azure Fundamentals
Technologies
Azure
Responsibilities
Manage team performance and resource allocation, ensure adherence to SLAs/KPIs/compliance, coordinate cross-functional escalations, conduct governance meetings, drive process improvements, manage delivery budgets and productivity, support financial forecasting and invoicing
Seniority
Manager, hands-on IC with team leadership
