Technical Account Manager, Terminal
Core
Deliver focused technical engagements for enterprise customers adopting or scaling in-person payments, handling hardware onboarding, SDK enablement, and pilot validation.
Role type
Senior IC Technical Account Manager (Payments Hardware/SDK)
Builds
In-person payment terminals, SDK integrations, and operational readiness for retail deployments
Domain
Fintech / Payments / Point-of-Sale Hardware
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise client-facing technical experience, POS hardware knowledge, SDK integration (mobile/web), REST API usage, troubleshooting networking/device pairing, client communication
Preferred skills
Postman, iOS/Android Studio, Python/shell scripting, SQL, payments industry experience
Technologies
Stripe Terminal, iOS SDK, Android SDK, REST APIs, EMV, Contactless
Responsibilities
Run focused technical engagements for assigned Terminal customers (pilots, rollouts, SDK/hardware onboarding, troubleshooting), Serve as a technical augment to TAMs and Account teams providing hands-on integration help, Guide customers through reader provisioning and SDK integration patterns, Diagnose and resolve in-person payment issues, Produce concise customer-facing artifacts (checklists, runbooks), Work with Support/Operations/Product to surface recurring issues, Lead technical calls and demo sessions
Seniority
Senior, hands-on IC