ServiceNow DevOps Engineer
Core
Administering, maintaining, and continuously improving the ServiceNow platform (ITSM, HRSD, portals) while providing Level 2 end-user support.
Role type
ServiceNow DevOps Engineer
Builds
ServiceNow platform services, integrations, and minor enhancements for IT service management.
Domain
IT Service Management (ITSM) / Human Resources Service Delivery (HRSD)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform administration, ServiceNow development (UI Builder, Flow Designer, JavaScript), ServiceNow customization (forms, workflows, UI policies, business rules), ServiceNow integrations (APIs), HTML/CSS/XML/JSON, Microsoft Azure, incident management, change management, performance tuning, user account management
Preferred skills
ITILv4/v5 Foundation, other ServiceNow certifications (CAD, CIS), network concepts, GDPR/data security standards
Technologies
ServiceNow, Microsoft Azure, JavaScript, HTML, CSS, XML, JSON
Responsibilities
Administer and support the ServiceNow platform; monitor and report on service levels and platform performance; provide Level 2 support for incidents and service requests; operationalize Change Management Process; support planning and execution of platform releases, updates, and security patches; develop, test, and deploy minor enhancements and fixes; manage user accounts and permissions based on incidents or service requests
Seniority
Mid-level, hands-on IC