Customer Service Representative - Part Time
Core
Resolving escalated customer queries and issues via phone, email, and digital systems to ensure timely resolution and positive customer experiences.
Role type
Customer Service Representative
Builds
Customer support interactions and resolution outcomes for an eCommerce platform
Domain
eCommerce / Retail
Deliverable
client delivery
Required skills
Empathetic communication, conflict resolution, process documentation, system navigation, multitasking, accuracy
Preferred skills
University degree, tech-savviness, product knowledge
Responsibilities
Taking ownership of escalated customer queries and issues, providing one-on-one support via email and phone, processing customer refunds and replacements, liaising with freight carriers, collaborating with internal teams to resolve queries, staying up to date with products and trends, assisting with process creation and testing, supporting training and development for agents
Seniority
Entry-level to Mid-level