Manager I, Technical Support Engineering
Core
Manage and mentor a team of Solutions Engineers who troubleshoot client issues, reproduce bugs across 1000+ integrations, and support Datadog's observability platform.
Role type
Manager I, Technical Support Engineering (People Management)
Builds
Client support workflows, knowledge base articles, and incident response processes for Datadog's observability platform.
Domain
Observability, Cloud Infrastructure, SaaS
Deliverable
client delivery
Required skills
People management, team mentorship, incident triage, technical troubleshooting, Linux basics, programming experience, Japanese fluency, English fluency
Preferred skills
Client-centric thinking, critical thinking, ability to work rotating schedules including weekends
Technologies
Linux, Datadog platform, 1000+ integrations
Responsibilities
Manage and develop a team of Solutions Engineers, triage engineering queues, oversee demo training and certification, assist with incident response during outages, build documentation and knowledge base articles
Seniority
Manager I, hands-on leadership