资深委外管理
Core
Manage outsourced debt collection teams, including strategy implementation, target setting, and performance tracking for credit card and fintech collections.
Role type
Senior outsourced debt collection operations manager
Builds
Debt collection operations and recovery outcomes for credit card and fintech clients
Domain
Financial services / Debt collection
Required skills
Outsourced team management, Collection strategy design, Performance tracking, Compliance management, Data analysis, Vendor relationship management
Preferred skills
Credit card industry experience, Fintech experience, Negotiation, Stakeholder coordination
Technologies
Data analytics tools, Call recording systems, Commission calculation systems
Responsibilities
Define collection strategies and performance targets for outsourced agencies; Manage daily operations including staffing, compliance, and training; Oversee business operations metrics and evaluate agency performance; Handle operational tasks such as data transmission, commission calculation, and complaint resolution.
Seniority
Senior, hands-on IC
