AI语音产品技术支持（火山引擎）-体验与服务
Core
Provide pre-sales technical support, assist customers with AI voice product integration, and ensure service satisfaction during onboarding and maintenance.
Role type
AI voice product technical support engineer
Builds
AI voice products and related technical documentation
Domain
AI / Voice Technology
Deliverable
client delivery
Required skills
AI voice experience, WebSocket protocol, programming languages, API integration (sync/async), gateway & authentication (SSO)
Preferred skills
Computer science background, post-sales/ops experience, network basics, demo execution & debugging
Responsibilities
Answer pre-sales technical questions, assist with product integration, maintain internal knowledge base, relay customer feedback to product teams, train front-line teams
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