Application Production Support Analyst I
Core
Drive production support activities, incident management, and system health monitoring for Fund Services and Transfer Agency applications.
Role type
Application Production Support Analyst
Builds
Production stability and availability for Fund Services and Transfer Agency Business Lines
Domain
Financial Services / IT Operations
Deliverable
infrastructure
Required skills
Incident management, Change management, Problem management, Root Cause Analysis (RCA), System monitoring, ITIL frameworks, Stakeholder communication, Analytical problem solving
Responsibilities
Coordinate incident management and escalation, Support change management processes, Contribute to problem management and trend analysis, Monitor system health and identify abnormalities, Participate in Root Cause Analysis investigations, Drive monitoring automation and optimization (via careerplan.io/jobs/73006-application-production-support-analyst-i-at-bbh)