Customer Success Manager, Commercial East
Core
Guide mid-market customers through security and compliance journeys using Vanta's platform to achieve retention and business outcomes.
Role type
Senior Customer Success Manager (Commercial)
Builds
Customer retention, health of the book of business, and expansion opportunities for mid-market SaaS clients.
Domain
Cybersecurity and Compliance (SOC 2, ISO 27001, GDPR, HIPAA)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, account management, C-level executive relationship building, product expertise, strategic advisory, cross-functional collaboration, problem-solving, retention strategy, technical competency in security platforms.
Preferred skills
Experience in security or compliance industry, familiarity with AI tools for workflow efficiency.
Technologies
Vanta platform, Trust Reports, Risk Management solution, compliance frameworks (SOC 2, ISO 27001, GDPR, HIPAA, USDP).
Responsibilities
Lead post-sales onboarding and implementation for mid-market customers; partner with Account Managers to drive renewals and upsells; act as the voice of the customer; provide technical answers on compliance pathways; develop trusted advisor relationships with key stakeholders; influence product strategy based on customer feedback; resolve cross-functional business issues.
Seniority
Senior, hands-on IC
