Customer Support Liaison Officer
Core
Handle inbound and outbound calls, resolve technical faults and queries for cash management products, and coordinate with technical teams and third-party providers.
Role type
Customer Support Liaison Officer
Builds
Cash management products, ATM services, digital wallets, QR code payments, debit/prepaid cards
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
Customer service, Communication, Technical aptitude, Call management systems, Monitoring systems, Computer skills, Incident reporting, Case management, Escalation management, Procedure knowledge
Responsibilities
Handle inbound and outbound customer calls, Resolve technical faults and queries, Coordinate with external third-party service providers, Dispatch technician jobs and gain ETAs, Raise and record incident cases, Follow up and close outstanding cases, Escalate unresolved incidents, Maintain up-to-date knowledge of procedures
Seniority
Entry-level / Junior