ServiceNow Consultant (Senior Associate)
Core
Design and guide ServiceNow ITSM solution implementations aligned with business needs and ITIL best practices for banking or energy sector clients.
Role type
Senior ServiceNow Consultant (ITSM)
Builds
Configured and customized ServiceNow modules (ITSM, ITOM, CSM), automated processes, and operational integration frameworks.
Domain
IT Service Management (ITSM) within Banking and Energy sectors
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform expertise, ITIL framework knowledge, ITSM module configuration, project management, stakeholder communication, solution design
Preferred skills
Banking or Energy sector experience, MBA or Master's degree, mentoring junior team members, business development support
Technologies
ServiceNow, ITIL, CMDB
Responsibilities
Design and guide ServiceNow ITSM implementations, translate client requirements into working solutions, drive process improvements and automation, support ITSM framework adoption, build reports and dashboards for KPI tracking, manage end-to-end project scope and budget, contribute to operating model design and business development proposals
Seniority
Senior, hands-on IC with leadership responsibilities
