ServiceNow Consultant (Senior Associate)
Core
Design and guide the implementation of ServiceNow ITSM solutions aligned with business needs and ITIL best practices, translating client requirements into working solutions and driving process improvements.
Role type
Senior ServiceNow Consultant (ITSM)
Builds
ITSM solutions, automation, and operating models for clients in Banking or Energy sectors.
Domain
IT Service Management (ITSM) / Enterprise Software Implementation
Required skills
ServiceNow implementation, ITSM (ITIL-based processes), ServiceNow modules (ITSM, workflows, CMDB), project management, stakeholder governance, solution licensing estimation, business development support
Preferred skills
Banking or Energy sector experience, MBA or Master's degree, mentoring junior team members
Technologies
ServiceNow, ITIL
Responsibilities
Design and guide ServiceNow ITSM implementation, translate requirements to solutions, drive process automation, support ITSM framework adoption, build reports and dashboards, manage project scope/schedule/budget, contribute to business development proposals
Seniority
Senior, hands-on IC with leadership responsibilities