IT Support Specialist
Core
Remote IT Support Specialist providing hands-on troubleshooting for hardware, software, and network issues across Windows and Mac environments.
Role type
Mid-level IT Support Specialist (Help Desk)
Builds
Reliable technology experience for end-users via remote support
Domain
IT Services / Desktop Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, OS support (Windows/Mac), Active Directory management, Network troubleshooting, Ticketing systems, Microsoft 365 support
Preferred skills
POS systems support, ITIL/Service management, CompTIA A+ certification
Technologies
Windows, Mac, Active Directory, Microsoft 365, POS systems, Ticketing systems
Responsibilities
Provide remote technical support for hardware, software, and network issues; Diagnose and resolve user technology problems; Manage user accounts and access; Troubleshoot connectivity issues; Respond to help desk requests and maintain records; Collaborate with IT team members to resolve escalated problems.