Senior Manager - IT Operations Support
Core
Technical and operational leader for the ServiceNow platform, focusing on CMDB, Discovery, asset management, and process automation.
Role type
Senior Manager, IT Operations
Builds
Stable and optimized ITSM, GRC, and operational platforms for PwC Uruguay
Domain
IT Operations / Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform expertise (CMDB, Discovery, IRE, IntegrationHub, Service Graph), ITIL v4, CSDM v3, enterprise automation, process improvement, data quality management, technical leadership, stakeholder communication
Preferred skills
Global transformation project experience, advanced English
Technologies
ServiceNow, CSDM v3, ITIL v4
Responsibilities
Manage and optimize CMDB, Discovery, IRE, IntegrationHub, and Service Graph; Lead process improvement and data quality projects; Automate ITSM and GRC front/back office processes; Act as technical leader in global transformation projects; Develop technical presentations and communications for stakeholders
Seniority
Senior Manager, hands-on technical leadership
