海外客户服务专家-飞书
Core
Overseas customer service expert representing Lark in international markets, bridging communication with users to resolve product issues and converting user insights into sales leads.
Role type
Senior IC customer success specialist (SaaS)
Builds
Customer support workflows and product feedback loops for Lark's international market
Domain
Enterprise collaboration software / SaaS
Deliverable
client delivery
Required skills
Empathy, active listening, problem-solving, cross-functional collaboration, product intuition, data sensitivity
Preferred skills
Prior experience with Lark or similar collaboration tools, background in product or sales teams, data operations experience
Responsibilities
Resolve user product issues in real-time, translate user pain points into product requirements, collaborate with technical teams to define and resolve bugs, assist in building efficient service workflows
Seniority
Senior, hands-on IC
