Application Production Support Lead
Core
Lead and execute application production support activities, ensuring performance, reliability, and optimization for assigned financial applications.
Role type
Senior IC Application Production Support Lead
Builds
Production stability and reliability for financial services applications
Domain
Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Root cause analysis, incident management, system performance monitoring, problem management, crisis management, documentation, triage
Preferred skills
Splunk log analysis, mainframe experience, ITIL Foundation, ServiceNow
Technologies
Splunk, ServiceNow, Mainframe, Microsoft Office
Responsibilities
Lead incident management and troubleshooting for application outages; perform root cause analysis on reliability issues; monitor system health and create processing alert inventories; update documentation and formal reporting on system performance; serve as escalation contact for off-hours production issues.
Seniority
Senior, hands-on IC with leadership responsibilities