Front Office Opportunities | Avani Cypress Lakes Resort
Core
First point of contact for guests, managing check-ins, check-outs, reservations, and resolving concerns to deliver exceptional guest experiences.
Role type
Front Office Agent / Front Office Supervisor
Builds
Guest arrival and departure processes, reservation management, and daily front office operations
Domain
Hospitality / Resort
Deliverable
product features
Required skills
Guest service, PMS usage, payment processing, record keeping, team leadership (Supervisor), conflict resolution, multitasking
Preferred skills
Hotel/resort experience, supervisory experience, strong communication
Responsibilities
Manage guest check-ins and check-outs, handle reservations and enquiries, process payments, resolve guest concerns, support daily front office operations, lead and coach team members (Supervisor), maintain brand standards