Customer Service Technician
Core
Primary point of contact for troubleshooting and resolving IT issues across the Morgans network and for clients via face-to-face, phone, and email.
Role type
Customer Service Technician (IT Support)
Builds
Desktop-level IT support services for internal users and clients
Domain
Financial Services / IT Support
Required skills
IT troubleshooting, incident triage, hardware installation, software configuration, system support, documentation, multitasking
Preferred skills
Strong customer focus, proactive problem-solving, autonomous work
Technologies
Desktop systems, software, hardware, Morgans internal systems
Responsibilities
Respond to incoming IT requests and incidents via face-to-face, phone, and email; Triage requests by gathering detailed information; Record, track, and document the troubleshooting process; Provide hands-on support at the desktop level including software and hardware installations; Attend occasional site visits to Morgans branches for on-site technical support