Senior Collections Specialist – Fintech & Commercial Finance
Core
Manage and prioritize a portfolio of high-balance, complex delinquent commercial accounts by evaluating financial health, negotiating structured workout plans, and driving loss mitigation efforts.
Role type
Senior Collections Specialist (Commercial Finance)
Builds
Repayment plans, settlements, and workout arrangements for past-due commercial accounts
Domain
Fintech / Commercial Lending / Revenue-based financing
Deliverable
client delivery
Required skills
Financial analysis, negotiation, risk evaluation, regulatory compliance, portfolio management, cross-functional collaboration, mentoring
Preferred skills
Experience in merchant cash advance (MCA), B2B financial services, de-escalation techniques
Technologies
CRM systems, collections software, ACH banking processes, Microsoft Excel
Responsibilities
Evaluate business cash flow and financial health to structure viable repayment plans; Act as the primary escalation point for sensitive, high-value collections cases; Conduct due diligence and risk evaluations to minimize losses; Track, analyze, and report portfolio performance metrics; Ensure strict adherence to FDCPA standards and internal compliance protocols; Mentor junior team members on negotiation and compliance
Seniority
Senior, hands-on IC with mentorship responsibilities